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Shipping Policy:

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. Standard Shipping (Smartpost):

  • Shipping rates calculated by weight:

    • 0 to 9kg  - 13,90 euros

All orders are processed within 2 to 5 business days (excluding weekends and holidays).

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Communication:

  • Once your package arrives at the nearest collection point, the postal service will contact you via text message.

  • We will also contact you if there is any pertinent information at the outset, such as possible delays due to high order volume or postal service issues.

  • If you require any special assistance with your order, please contact us by email (info@mundial.fi) or write a message in the "Add Note" field before finalizing the purchase.

 

Important Notes:

  • Changes to the order cannot be made after shipping.

 

We ship our products to Sweden, Estonia, Denmark, Latvia, and Lithuania.

Don't hesitate to get in touch with us for shipping rates to these locations (info@mundial.fi).


We do not ship frozen products, sausages, or meats by mail.

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. Hand-delivery to the Helsinki, Espoo, Vantaa, Tuusula, Kerava and Järvenpää areas

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Orders can be placed until 12 pm on the same day of delivery.

Deliveries are to be made from Thursdays between 2 pm to 7 pm.

You will receive a notification via text message when your order is available for delivery.

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If you need any special request/assistance with your order, please email us by e-mail (info@mundial.fi) or write a message in the field " Add Note" field before checkout.

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Please review and ensure that you entered the correct address/ telephone number.

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Payment Method:

 

  • PayPal

  • Credit cards 

  • Bank Transfer via Invoice (Offline Payment)

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Order Processing for Bank transfer via incoice:

  • You will receive an automatic confirmation email after the order is processed.

  • After order processing, you will receive the invoice via email.

  • Please check your order and pay the invoice by bank transfer.

  • The products will be dispatched after bank payment confirmation.

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Return Policy: 

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At Mundial Shop, we strive to provide the highest quality products. If you receive a damaged or expired product, we ask that you contact us immediately upon receipt. To facilitate the resolution process, we kindly request that you follow these steps:

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  1. Contact Us: Please send an email to info@mundial.fi as soon as possible after receiving the damaged or expired product. Include your order number and a clear description of the issue encountered.

  2. Photograph the Problem: Take one or more clear photos that clearly show the issue with the product. This will help us fully understand the situation and resolve the problem efficiently.

  3. Wait for Our Contact: Upon receiving your message and the photos of the damaged or expired product, our team will contact you as soon as possible to discuss refund or product exchange options.

 

Our goal is to ensure that you are satisfied with your shopping experience at mundial.fi, even in adverse situations like this. We will do our utmost to resolve the issue quickly and effectively, ensuring your total satisfaction.

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If you need further information or assistance, please do not hesitate to contact us. We are here to help and ensure that you have a positive experience when dealing with us.

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